Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). Complaints investigations come at a cost to ratepayers She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. Ph: 6581 8111, 17 Burrawan Street We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. "He wouldn't tell me what the complaints were or who made them. MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. all the different ways you can get in touch with us. ,QZ0f`[mlKV 3P`Pff` A "These 14 complaints have cost us (council) $51,000. %PDF-1.7 )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 Confidentiality is important, but seriously I'm not told who lodged the complaint? Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. Ph: 6581 8111, 17 Burrawan Street HW[6Sc1r gndA%|l qX? "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. Opinion. endstream [email protected] Mail Reach us by posted mail. Your digital subscription includes access to content from all our websites in your region. Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. Calls received outside of business hours are diverted to our after hours call centre. ?.ArOqKc+]'5qTe)?x 7 0 obj <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> "I consider that money has been taken away from important assets to our community. Send us an email and we'll get back to you as soon as [email protected], Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. We live in an environment where anonymous people can make complaints - what can you do about it. Customer requests are the main reason that customers contact us. endobj Complaints can: You have a right to good services and fair treatment. <>stream endobj I corrected it and advised of what I had actually said. If you have a story to share, email [email protected]. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. 8 0 obj Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. There are many benefits of making a complaint and telling someone about your problem. Read our Privacy Policy. 9 Laurie Street Laurieton NSW 2443. PDF Revised Customer Complaints Policy PDF Complaints handling flowchart Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE CfZE-n% Port Macquarie and Surrounds Community Notice Board. - Facebook Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. stream zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] Ruby Pascoe. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor.

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