On the AS website for list bags it says my bag has been matched with my bag label but nothing else. Unfortunately, theres still very little recourse for passengers. Provide the necessary information to the agent such as a copy of your bag tag that youve received at the time of check-in, then the agent will verify your information. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). To start, you need to know how to determine whether your bags are, in fact, missing. You can find the contact details in the blog. I TRIED ONLINE BUT ITS ASKING FOR A 13 CHARCTER NUMBER AND I DID NOT SEE THAT ON MY TICKET ARE THE PRINTOUT FOR BAGGAGE. I was on point with reporting and following up with AA. Customer service: Rude or unhelpful employments, issues with meals or cabin service, treatment of travelers who are delayed, dissatisfaction with seat assignments, problems with family seating. for any subsequent changes. Just look for the logo of the carrier that operated your last flight. CCPA Compliance Information, Quick Links Customers who purchased tickets prior to December 5, 2014 To get a claim of damaged luggage with American Airlines, you need to file a report at the Baggage Service Office within 24 hours of receiving your bags in case of domestic flights and within 7 days of receiving your bags in case of international flights. Members may request reinstatement of AAdvantage miles over Provide your copy of the bag tag that you received at check-in and have the agent look up your information. One agent told me they would e-mail me the American Airlines Passenger Property Questionnaire and a different agent told me to download the file (you can download the questionnaire here). included: Add the following OSI documentation and original ticket number baggage. After a few days, you will want to take your story to social media. In your case, we can only suggest you get in touch with the AA representatives and keep trying. Well try our best to resolve all your queries. Contact Group & Meeting Travel. If your Take Care! The AAdvantage miles will be How To Get American Airlines Lost Baggage Claim. Group Reservations (Dedicated Line) : 1-800-433-1790. American is part of the Oneworld Airline Alliance, which sadly has poor coverage in Europe. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. Washington, DC 20590855-368-4200. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. When you do this, include every bit of information you can about your bag and your travel plans, including the size, color and material of the bag and any identifying tags. the age of 12. Then by entering your first name, last name, and file number you can get updates on tracking your lost luggage. Airlines are free to pay more than the limit, but are not required to do so. Be sure to check our articles for Packing Tips and also Carry-On Essentials to make your trip go more smoothly. If your bag hasnt arrived with you, the airlines baggage office (or contract agency) is now responsible for returning it to you and should be willing to cover the cost of doing so. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. In other words, dont book an itinerary like the one above (though my checked bags arrived in Istanbul on schedule after traveling on four flights across three Star Alliance airlines with two overnight layovers).

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